Reference

Our Terms, Your Rights, and How We Operate

xx3x operates under a defined legal framework that sets out your rights, our obligations, and the conditions under which accounts are opened and used.

Account EligibilityJurisdiction ConditionsbKash · Nagad · RocketData & Privacy RightsPolicy Contact Path
xx3x Our Terms, Your Rights, and How We Operate
DATA AND SECURITY

How We Handle Your Account and Data

Your account data is held under the conditions set out in our privacy policy, which forms part of the full legal terms. We retain only what is necessary to operate your account, process payments, and meet any applicable regulatory obligations in supported regions. You can request a copy of the data we hold, ask us to correct inaccurate records, or request account closure at any time through the Help Centre.

Data Retention

We keep account and transaction records for the period required by applicable law in supported regions; data beyond that period is deleted on a rolling schedule.

Cookie Policy

Our site uses functional and analytics cookies only; you can review and adjust your cookie preferences from the footer of any page on the platform.

Account Security

Your account is protected by password and OTP verification; we never ask for your bKash, Nagad, or Rocket PIN through any support channel.

Data Requests

To access, correct, or delete your personal data, submit a written request via the email address in your account settings; we respond within the timeframe required by applicable law.

POLICY CONTACT

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, want to request a data correction, or need to raise a formal complaint, our support team handles legal and account queries directly. Reach us through the channels below — we respond to policy-related requests with written confirmation so you have a record.

Live Chat Available inside your account dashboard for account-level and policy queries; responses are logged to your account history.
Email Support Send policy or data requests to our support address listed in your account settings; we confirm receipt within one business day.
Account Help Centre The Help Centre in your account covers eligibility questions, term summaries, and step-by-step guides for raising a formal dispute.

Common Questions About Our Terms

These are the questions we hear most often about how our legal terms apply to accounts in Bangladesh.

Account eligibility depends on your local law and whether your region is supported. You must meet the age requirement set by your jurisdiction and reside in a region where access is permitted.

The governing law is stated in the full terms document available in your account. Where your local mandatory law conflicts with our terms, local law takes precedence for residents of that jurisdiction.

Send a written data access request to the support email listed in your account settings. We confirm receipt and provide the data within the timeframe required by applicable law in your region.

Yes. Submit a deletion request through the Help Centre or by email. We will remove data that is not required to be retained under applicable law or for legitimate dispute resolution purposes.

Any verified balance is returned to the wallet used for the most recent deposit — bKash, Nagad, or Rocket — after identity verification is confirmed. The process follows the withdrawal path in your account.

We notify you through your registered account contact before any material change takes effect. The updated terms are also published in the Help Centre with the effective date clearly marked.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.